Knowledge Base
Self-learning loop — every engineer resolution saves a fix for future AI triage
0 fixes in the knowledge base
How the self-learning loop works
When an escalated ticket is resolved by an engineer, they can opt to “Save fix to knowledge base”. GhostFix stores the error pattern and solution here. The next time a similar bug is reported, the AI retrieves this entry via RAG and produces a higher-confidence, grounded diagnosis — without any re-training.
Bug reportedAI triageEscalatedEngineer resolves → saves here
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